“The leader as change manager must be clear about. . .”

“The leader as change manager must be clear about the ultimate goals—the new way of working that is to be achieved—but that does not necessarily imply that everyone will get to that goal in the same way. Involvement of the learner does not imply that the learner has a choice about the ultimate goals, but does imply that he or she has a choice of the means to get there.”