“People must ask different kinds of questions. . .“

“The results-first approach changes the whole psychology of performance improvement. . . People must ask different kinds of questions. . . . Not, ‘What is standing in the way?’ but rather, ‘What are some things that we can accomplish in the next little while?‘. . . . Instead of trying to overcome resistance to what people are not ready to do, find out what they are ready to do. . . . Almost inevitably, when the managers successfully complete a project, they have many ideas about how to organize subsequent steps.”—Robert Schaffer

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“People must ask different kinds of questions. . .“

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