“Knowledge work is not easily defined in quantitative terms. . .”

“[Regarding knowledge work,]. . . we need definitions—not to speak of measurements—that are quite different from those that we have learned to apply to manual work. The most useless and wasteful effort is that of an engineering team that with great speed, precision, and elegance turns out drawings for the wrong product. Knowledge work is not easily defined in quantitative terms, and may indeed be incapable of quantification altogether.”

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“Knowledge work is not easily defined in quantitative terms. . .”

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