IBM by Peter F. Drucker

“When I lecture in Japan, usually, in July and it’s very hot, so they all have on white shirts. I can immediately spot the IBM people, because they are the only ones who wear long-sleeved white shirts, even on the hottest day. And they also sit like this. . . They need a clear mission and clear definition of what are results and what are values, but on the other hand, they don’t see themselves as subordinates, they see themselves as colleagues. The more global you become, the more important is a clear definition of a quality mission, because it’s the one thing that can hold together an enterprise that operates in so many different cultures, with people from those cultures.”