IBM by Tom Peters

“No major IBM product introduction in the last quarter century has come from the formal system. That‘s not to say that the company doesn‘t place a big, well-planned bet on a new product or business at some point. Of course it does. It is say that the mutation itself, even the big one, occurs pretty far down the line and invariably under the tutelage of outside-the-system zealots. Even more support is added by the fact that almost no big innovation (so labeled after the fact) is ever used as originally intended.”

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IBM by Tom Peters

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