“Treat people as adults.”

“Treat people as adults. Treat them as partners; treat them with dignity; treat them with respect. Treat them—not capital spending and automation—as the primary source of productivity gains. These are fundamental lessons from the excellent companies research. . . . If you want productivity and the financial reward that goes with it, you must treat your workers as your most important asset. . . . We are talking about tough-minded respect for the individual and the willingness to train him, and to grant him practical autonomy to step out and contribute directly to his job.”

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“Treat people as adults.”

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