“American companies are being stymied. . .”

“The numerative, rationalist approach to management dominates the business schools. It teaches that well-trained professional managers can manage anything. It seeks detached, analytical justification for all decisions. It is right enough to be dangerously wrong, and it has arguably led us seriously astray. It doesn‘t tell us what the excellent companies have apparently learned. It doesn‘t teach us to love the customers. It doesn‘t instruct our leaders in the rock-bottom importance of making the average Joe a hero and a consistent winner. It doesn‘t show how strongly workers can identify with the work they do if we give them a little say-so.”

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“American companies are being stymied. . .”

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