“Wherever knowledge workers perform well in large organizations . . .”

“Wherever knowledge workers perform well in large organizations, senior executives take time out . . . to sit down with them . . . and ask: ‘What should we at the head of this organization know about your work? What do you want to tell me regarding this organization? Where do you see opportunities we do not exploit? Where do you see dangers to which we are still blind? And, all together, what do you want to know from me about the organization?’ ”

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“Wherever knowledge workers perform well in large organizations . . .”

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