“Asking them what they thought. . .”

“[Frederick] Taylor considered both workers and managers ‘dumb oxen.’ And while [Ernest] Mayo had great respect for managers, he thought workers were ‘immature’ and ‘maladjusted,’ deeply in need of the psychologist’s expert guidance. . . .

Workers were neither dumb oxen nor immature nor maladjusted. They knew a great deal about the work they were doing—about its logic and rhythm, its quality, and its tools.

Asking them what they thought was the way to address both productivity and quality.”

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“Asking them what they thought. . .”

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