“What ought to work does work.”

“The true power of the small group lies in its flexibility. New-product teams are formed anywhere at 3M and nobody worries very much about whether or not they fit exactly into division boundaries. Appropriately, TI chairman Mark Shepherd calls his company ‘a fluid, project-oriented environment.’ The good news from the well-run companies is that what ought to work does work. It is also quite remarkable how effective team use in the excellent companies meets, to a tee, the best academic findings about the makeup of effective small groups.”

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“What ought to work does work.”

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