“We‘re exuberantly, wildly irrational about ourselves.”

“We all think we‘re tops. We‘re exuberantly, wildly irrational about ourselves. And that has sweeping implications for organizing. Yet most organizations, we find, take a negative view of their people. They verbally berate participants for poor performance. (Most actually talk tougher than they act, but the tough talk nonetheless intimidates people.) They call for risk taking but punish even tiny failures. They want innovation but kill the spirit of the champion. With their rationalist hats on, they design systems that seem calculated to tear down their workers’ self-image. They might not mean to be doing that, but they are.”

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“We‘re exuberantly, wildly irrational about ourselves.”

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