“Seek out information, good and bad, to get better.”

“We all need to expose ourselves to the winds of change. We need to expose ourselves to our customers, both the ones who are staying with us as well as those that we may lose by sticking to the past.

We need to expose ourselves to lower-level employees, who, when encouraged, will tell us a lot that we need to know about customers.

We must invite comments even from people whose job it is to constantly evaluate and critique us, such as journalists and members of the financial community.

Turn the tables and ask them some questions: about competitors, trends in the industry and what they think we should be most concerned with. As we throw ourselves into raw action, our senses and instincts will rapidly be honed again.”

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“Seek out information, good and bad, to get better.”

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