Frances Hesselbein: Communication, it’s not saying something, communication is being heard. You hear people say, “I told him and I told him and I told him and he just doesn’t understand.” Well, they are not communicating. But communication is not saying something, communication is being heard and that’s part of respect.
Warren Bennis: Also there are some research being done, you know, really empirical research that, that when you compare showing people a graph or statistics, it doesn’t have the same weight or power as a story.
That’s an example, but I think what gives credibility to what you have done, you see, is again, you start from the foundation of a) your experience, but b), the narrative of your life is the basis for credibility and for what people will have heard. And I think somewhere or another along the way you have developed an inclusive—I am using this next word carefully—respect.
I want to know why, how that developed in you? Where did that come from? You have like a natural way of listening and I think that’s the key, one of the keys to why people listen to you.