“All you have to do is to keep your mouth shut. . .”

“As the first such basic competence, I would put the willingness, ability, and self-discipline to listen.

Listening is not a skill; it is a discipline. Anybody can do it. All you have to do is to keep your mouth shut.

The second essential competence is the willingness to communicate, to make yourself understood. That requires infinite patience.

The next important competence is not to alibi. Say: ‘this doesn’t work as well as it should. Let’s take it back and reengineer it.’

The last basic competence is the willingness to realize how unimportant you are compared to the task. Leaders subordinate themselves to the task.

When effective leaders have the capacity to maintain their personality and individuality, even though they are totally dedicated, the task will go on after them.

They also have a human existence outside of the task. Otherwise they do things for personal aggrandizement, in the belief that this furthers the cause. They become self-centered and vain. And above all, they become jealous.

One of the great strengths of Winston Churchill was that Churchill, to the very end, pushed and furthered young politicians.”