“We make conversational errors all the time. . .”

“We make conversational errors all the time in what we say, how we say it, or in the timing of when we say it. Instead of being discouraged by such errors, we should recognize that they provide opportunities for learning and should therefore be welcomed. We may learn a lesson, such as ‘Be more careful in how you state things,’ or ‘Don’t make assumptions—access your ignorance,’ but we must always go beyond the lesson and ask what this new information reveals about the situation. The learning thus occurs in two domains in that the reaction to the error gives us data about ourselves and what we might have done differently, as well as data about clients—how they think about things and what they are ready for.”

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“We make conversational errors all the time. . .”

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