“Both planned change and turnarounds are likely to be painful. . .”

“Both planned change and turnarounds are likely to be painful, involve removal of many people, take many years to accomplish, and only institute a new way of thinking and working whose eventual success is still not guaranteed. If they are successful, the beginnings of a new culture are launched; but only with repeated success do the new ways of thinking and working become a new culture in its own right.”

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“Both planned change and turnarounds are likely to be painful. . .”

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