GARY MACDOUGAL by E.H. Edersheim

“Gary [MacDougal] created test sites in five areas [of Illinois]. In the new world to be tested, the processes began at the front line, decisions would be integrated and aligned, the orientation would be around getting people back to work in a viable way (that fit with their daily realities), and a new, meaningful measurement system would be implemented. . . .

. . .The results . . . were as powerful as what Gary had achieved [as CEO] at Mark Controls—an 82 percent reduction in the number of welfare recipients in Illinois as of September of 2002. . . . Most important behind the numbers were a vast number of people with new economic self-sufficiency and a new level of self-esteem.”

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GARY MACDOUGAL by E.H. Edersheim

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