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“In too many companies, the customer has become a bloody nuisance. . .”

In Search of Excellence ()

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HarperCollins

Tatjana Kalamar M.

“In too many companies, the customer has become a bloody nuisance. . .”

“Probably the most important management fundamental that is being ignored today is staying close to the customer to satisfy his needs and anticipate his wants. In too many companies, the customer has become a bloody nuisance whose unpredictable behavior damages carefully made strategic plans, whose activities mess up computer operations, and who stubbornly insists that purchased products should work.” -Lew Young, BusinessWeek

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