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Customer-Centric
ORGANIZATIONAN ORCHESTRATED STRUCTURE

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“ ‘I think the only topic that the partners of this firm . . .’ ”

McKinsey’s Marvin Bower ()

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John Wiley & Sons

Pepe Barbe

“ ‘I think the only topic that the partners of this firm . . .’ ”

“ ‘I think the only topic that the partners of this firm ought to talk about is how to serve clients better. If we serve clients better, we will have handsome incomes. If we focus on incomes, we will have neither clients nor income.’ ”

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