CIBA-GEIGY by Edgar H. Schein

“At Ciba-Geigy I eventually discovered that there was a strong shared assumption that each manager’s job was his or her private ‘turf,’ not to be infringed on. The strong impression was communicated that one’s job is like one’s home, and if someone gives one unsolicited information, it is like walking into one’s home uninvited. Sending memos to people implies that they do not already know what is in the memo, and that is potentially insulting. In this organization managers prided themselves on knowing whatever they needed to know to do their job. Had I understood this, I would have asked for a list of the names of the managers and sent the memo directly to them. They would have accepted it from me because I was the paid consultant and expert.”

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CIBA-GEIGY by Edgar H. Schein

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