THE ONION: NEW YORK TIMES PROFILE by Adam Bryant

Steve Hannah:

“About 10 years ago, I met a remarkable man, Lt. Gen. Harold Moore. . .

And he taught me that when you’re faced with something that’s really difficult and you think you’re at the end of your tether, there’s always one more thing you can do to influence the outcome of this situation. And then after that there’s one more thing. The number or possible options is only limited by your imagination. Hal often said, ‘Imagination is enormously important, enormously important. . . .’

When I was young and managing, I didn’t listen nearly enough. Hal would always say to me: ‘Listen to the people below you because they are on the front lines. Do you realize that any given moment any one of those people from the highest to the lowest can be the most important person that day in your operation?’ I’ve seen that happen in our business.”

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THE ONION: NEW YORK TIMES PROFILE by Adam Bryant

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