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“Damn it, this is a good product.”

In Search of Excellence ()

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HarperCollins

Tatjana Kalamar M.

“Damn it, this is a good product.”

“No longer does the typical career. . .provide future top executives with intimate hands-on knowledge of the company‘s technologies, customers and suppliers. . . . Since the mid-1950s, there has been a rather substantial increase in the percentage of new company presidents whose primary interests and expertise lie in the financial and legal areas and not in production. . . . You don‘t have much of the spirit anymore of the top manager who simply looks at something and says, ‘Damn it, this is a good product. Let‘s make it even though the payoff isn‘t apparent.’” —Robert Hayes, William Abernathy, HBR

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