“The ‘rules’ in the excellent companies have a positive cast.”

“The ‘rules’ in the excellent companies have a positive cast. They deal with quality, service, innovation and experimentation. Their focus is on building, expanding, the opposite of restraining; whereas most companies concentrate on controlling, limiting, constraint. We don‘t seem to understand that rules can reinforce positive traits as well as discourage negative ones, and that the former kind are far more effective.”

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“The ‘rules’ in the excellent companies have a positive cast.”

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