“Successful innovations based on process needs. . .”

“Successful innovations based on process needs require five basic criteria: a self-contained process—one 'weak' or missing link—a clear definition of the objective—that the specifications for the solution can be defined clearly—widespread realization that 'there ought to be a better way' that is, highly receptive.

[CAVEAT 1] . . . need must be understood. . . not. . . 'felt.'

[CAVEAT 2] We may even understand a process and still not have the knowledge to do the job.

[CAVEAT 3] The solution must fit the way people do the work and want to do it.”

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“Successful innovations based on process needs. . .”

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