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“Listening is Critical in Today's Multicultural Workplace”

Harvard Business Review Blog ()

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Dafne Cholet

“Listening is Critical in Today's Multicultural Workplace”

“The average person remembers between 25% and 50% of what he or she hears . . . It's not so much that we have poor memories. Rather, it's that most of us simply don't listen well. . . .

I'm talking about listening hard, what experts call active listening—the way you would listen for your raffle number when the prize is an all-expenses-paid trip to the Côte d'Azur. Communicating well across different cultures requires listening closely enough to not only hear the words but to grasp true meaning. By doing so, you enhance productivity and add to your ability to communicate without conflict or misunderstanding. . . .

To do so, you not only have to train your ear, you have to build your multicultural muscle. You have to slow down your knee-jerk reaction to talk over people and listen in the cadence and rhythm of their culture”

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