“Complexity causes the lethargy and inertia. . .“

“When the world is complex, as it is in big companies, a complex system often does seem in order. But this process is usually greatly overdone. Complexity causes the lethargy and inertia that makes too many companies unresponsive. . . . Life doesn‘t have to be that way. The excellent companies seem to abound in distinctly individual techniques that counter the normal tendency toward conformity and inertia. Their mechanism comprises a wide range of action devices, especially in the area of management systems, organizational fluidity, and experiments—devices that simplify their systems and foster a restless organizational stance by clarifying which numbers really count or arbitrarily limiting the length of the goal list.”

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“Complexity causes the lethargy and inertia. . .“

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