DOUGLAS MCGREGOR by John Gardner

“Douglas McGregor, an industrial psychologist, was famous for his belief that followers should be given maximum opportunity to exercise their own initiative.

But after he had done a tour of duty as a college president, he wrote: ‘I believed. . . that a leader could operate successfully as a kind of adviser to his organization. . . I couldn’t have been more wrong. . . I finally began to realize that a leader cannot avoid the exercise of authority. . .

It is a major function of the top executive to take on his own shoulders the responsibility for resolving the uncertainties that are always involved in important decisions. . .

He must also absorb the displeasure, and sometimes severe hostility, of those who would have taken a different course.’”

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DOUGLAS MCGREGOR by John Gardner

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