HARVEY GOLUB by E.H. Edersheim

“I was concerned that we were getting into ruts. . . . The difficulty was to get people to shake out of ruts when we were doing well. I did that mostly through consistently defining new standards of performance, new objectives at the individual level and at the corporate level. Trying to identify the company that could put us out of business and become that company.”

Harvey Golub, former CEO of American Express