BANK OF AMERICA by Jim Collins

“Bank of America . . . followed something called the ‘weak generals, strong lieutenants’ model. If you pick strong generals for key positions, their competitors will leave. But if you pick weak generals—placeholders, rather than highly capable executives—then the strong lieutenants are more likely to stick around. . . .

Sam Armacost, who inherited the weak generals model, described the management climate: ‘I came away quite distressed from my first couple of management meetings. Not only couldn’t I get conflict, I couldn’t even get comment. They were all waiting to see which way the wind blew.’ ”

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BANK OF AMERICA by Jim Collins

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