FRANCES HESSELBEIN and THE GIRL SCOUTS by Warren Bennis

“Frances Hesselbein demonstrates synthesis as she describes her approach to her work with the Girl Scouts: ‘First, you have to figure out how to organize your job, the management of time, what your responsibilities are. Second, you have to learn to lead, not contain. Third, you have to have a clear sense of who you are and a sense of mission, a clear understanding of it, and you must be sure that your principles are congruent with the organization’s principles. Fourth, you have to demonstrate through your behavior all the things you believe a leader and a follower should do. Fifth, you need a great sense of freedom and scope so that you can free the people who work with you to live up to their potential. If you believe in the team approach, you must believe in people and their potential. And you must demand a great deal of them, but be consistent.’ ”