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“Flexibility must be expertly blended . . .”

McKinsey’s Marvin Bower (2004)

E.H. Edersheim

John Wiley & Sons

“Flexibility must be expertly blended . . .”

“No one is always right. Therefore, flexibility must be expertly blended with firmness and determination, to find solutions. Above all, a general manager must know how, when, and to what degree to mix toughness and diplomacy.”

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