“The leader must help subordinates reconcile the tension between. . .”

“The leader must help subordinates reconcile the tension between their desire to take initiative. . . it is done by driving people to accomplish more than they thought possible and giving them enough autonomy to put their personal mark on what they do. In doing a difficult job well, a person gains a greater sense of self-worth from his or her work. No one should underestimate the power of competitive spirit: it justifies high standards, consistently enforced. . . . ‘We are never satisfied here. That’s the way we are built. We always want to do better.’ ”

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“The leader must help subordinates reconcile the tension between. . .”

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