MAKING PEOPLE BETTER by Regina Herzlinger

“When you work with Frances, your feeling is that she knows everything, and that Frances knows what's good about you and what's not so good about you, and that she is there to make you blossom. So Frances knew that I could put this program together for the Girl Scouts, that I had the internal clout within the Harvard Business School to convince faculty that, what was then viewed as somewhat radical enterprise for the school—was not only not radical, but a great honor for the school.”

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MAKING PEOPLE BETTER by Regina Herzlinger

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