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ORGANIZATIONAN ORCHESTRATED STRUCTURE

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CAPITAL ONE by Arnoldo C. Hax and Dean L. Wilde II

The Delta Project ()

https://www.nycp.com/gallery/BArnoldoCHax_10_10_2012.jpg

Palgrave

Capital One

CAPITAL ONE by Arnoldo C. Hax and Dean L. Wilde II

“Every new practice or technology brings such new exhilaration that some companies endorse them to the detriment of the overall strategy. . . .

Capital One has become so intrigued with its customer targeting aptitude that it has felt compelled to follow a strategy of applying this competence template to other industries, including cellular and insurance. . . .

These diversions have met with little success and, moreover, have served as a distraction from its credit business.”

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